Get help with Watchdog.

For Watchdog support, email contact@withwatchdog.com for setup questions, billing issues, privacy requests or account deletion.

What to expect

Developer includes documentation and best-effort replies. Pro includes email support. We do not promise a fixed response time or 24/7 coverage; this address is not an emergency response channel.

Help us investigate

Send the email address on your account, an affected job or run ID, the approximate time and a brief description of what happened. You can describe an error without including the underlying customer data.

Never send passwords, API keys, session cookies, reset links, raw prompts, model outputs or sensitive customer information. We will not ask for your password or secret keys.

Coverage warnings

Configuration, received evidence and check results answer different questions. Missing optional signals do not mean that an execution failed. A quota or rejected-telemetry warning means monitoring is incomplete, even if a completion arrived. Check the warning, SDK sent/queued/dropped counters after flushing, and the run’s received events. A new accepted run can restore current job coverage; it does not repair gaps in an earlier run. Missing cost remains unknown, and a reported outcome remains an application attestation. See the monitoring guide.

Monitoring email help

Hosted email needs only a recipient in Settings → Email alerts. Use your verified account email or confirm another address, then click Send test alert. Watchdog supplies the sending service. If the status says Queued, allow time for the background sender. Accepted by email provider means the provider accepted the request; check your inbox and spam folder for actual receipt. For a failure, send support the action ID and time, never a provider key. Existing customer-managed Resend settings remain available until you switch.

We record server-confirmed setup and subscription milestones to understand where setup fails. These operator-only records and limited acquisition labels are explained in the privacy policy.

Account or data deletion

Email from your registered address with the subject “Account deletion”. We verify ownership before acting and explain what is being deleted, subscription handling and any information that must be retained. Deletion is handled by support, not an automatic account button. A request alone does not immediately stop billing; you can cancel renewal in Account & billing while we process it.

See data handling and retention and billing behavior. For your first connection, start with the quickstart.